Privacy Policy

Last updated: April 16th 2025

At Metta Garden Design Ltd ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal data with care. This policy outlines how we collect, use, and protect your personal information when you visit our website, www.mettagarden.co.uk, or engage with our services.

1. Who We Are

Mettagarden Ltd
Registered in the UK
Email: office@mettagarden.co.uk
Phone: 01256 462 183
Website: www.mettagarden.co.uk

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Address (for service visits or project delivery)

  • IP address and browsing behaviour (via cookies)

  • Any other personal data you provide via forms, emails, or phone calls

3. How We Use Your Information

We process your data to:

  • Respond to enquiries or quote requests

  • Deliver and manage our services

  • Send relevant updates or marketing (with your consent)

  • Improve website functionality and user experience

  • Meet legal or regulatory obligations

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfil a contract or take steps at your request before entering into one.

  • Legitimate interests – to operate our business effectively.

  • Consent – for marketing and communications, where you’ve opted in.

  • Legal obligation – for complying with applicable laws.

5. Marketing Communications

With your permission, we may send you updates about our services, special offers, or new projects. You can opt out at any time by:

  • Clicking the “unsubscribe” link in emails

  • Emailing us at office@mettagarden.co.uk

6. Data Sharing

We will not sell your personal data. We may share it with:

  • Service providers (e.g., website hosting, CRM systems)

  • Professional advisers (e.g., accountants, legal teams)

  • Regulatory or legal authorities if required

All third parties are required to respect the security of your data and comply with the law.

7. Data Retention

We only keep your personal data as long as necessary for the purposes we collected it. This includes legal, accounting, or reporting requirements.

8. Cookies and Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to monitor website traffic and enhance your browsing experience.

You can manage your cookie preferences through your browser settings. For more info, see our [Cookie Policy].

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct any inaccuracies

  • Request deletion (the “right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO)

ICO Contact:
Website: https://ico.org.uk
Phone: 0303 123 1113

10. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact:

Email: office@mettagarden.co.uk
Phone: 01256 462 183
Address: 11 St. Hilda Gardens, Basingstoke, Hampshire, RG24 9QN